Popular Articles
How to Cancel Your Plan
At Edovo, we want you to have the controls in your hands to manage your plans. No need to call anyone or request cancellation, you can simply log into your account and cancel your plan at any time. A couple of things to know before you cancel: ...
Why do some messages count as more than 160 characters?
Messages sent using Edovo messenger are made up of segments. The standard amount of characters allowed for one segment is 160. However, segments are counted and measured by Sponsor carrier, not Edovo. If you have questions regarding how message ...
Why hasn't my Mail been delivered yet?
Wondering why your Edovo Mail hasn't been delivered yet? As you know, you are sending communication through a correctional facility, where communications are subject to monitoring. Incoming and outgoing communication is screened by the facility staff ...
How to purchasing Mail credits
Initiating an Edovo Mail account must first start by receiving an invitation from your incarcerated Loved one. Without this invitation you will not be able to sign up for Edovo Mail. Once you have received and accepted the invite from your contact: ...
Adding Attachments
The ability to send attachments such as photos, is a function that is approved exclusively by each individual facility. At this time, that feature is disabled. Any messages containing photo attachments or web links will be automatically blocked. ...